On January 18, the Andhra Pradesh Government is launching an innovative digital platform that will enable more than 150 public services through WhatsApp. The chief minister, Chandrababu Naidu, recently stated this, adding that it’s time to update the approach by the government, which needs a modern digital model to increase its efficiency and become more accessible for the public.
The new service will allow citizens to access documents like Aadhaar, caste, and birth certificates, Adangals, and much more-all from their smartphone. This initiative is to reduce time-consuming visits to government offices for essential services to be made easy and accessible to all.
This ambitious flagship program, driven by cutting-edge technology, could transform the face of government service delivery. Successful implementation will mean fewer visits to government offices, less corruption, and smoother delivery of services. In this program, the Andhra Pradesh government is setting an example for digital-first governance- an entirely new benchmark for efficient and transparent public service delivery.